When your users complain that the IT system is taking longer than usual to log-in, is it perception or real?
Did last night’s change activity have any real impact on end user application performance?
Application performance problems within an organisation are typically logged by users through your service desk. They are then reviewed by an engineer from a server, network or storage perspective using a variety of specialised tools. These tools do not look at an application from a user’s perspective but rather analyse different components of your IT system. These performance results are usually reviewed in isolation and often do not identify the application performance problem.
It can be difficult for a user to quantify the extent of an application performance issue when trying to explain their issue to the service desk.
Engineers typically try to diagnose an application performance issue after it has happened and often without knowing the exact time the performance issue occurred.
Users can complain of an application performance issue causing engineers to perform expensive analysis work when in reality the application performance issue is a one-off event.
Introspectus gathers user statistics to measure application performance from your user’s workstations. Introspectus uses all workstations within your organisation as monitoring tools, providing comparison between computers over the period of time selected.
This information can be used to answer questions like:
Introspectus records the application performance of a selected application by measuring the time taken from when an application executable is started to when a specific application class is loaded within an application. This information is used to generate reports that demonstrate application performance.
This report is designed to give you an overview of application performance across your organisation.
The report, by default, shows the top 20 applications listed in order, from lowest performance to fastest performance. The report also displays the average for a longer period of time to compare how this behaviour is changing.
These reports also give you the ability to view the underlying data which is used to generate the summary report.
As a decision maker within your organisation you can: