Benchmarking IT Operations

Introspectus maintains historical performance benchmark data that can be used to get answers when you need them.

Existing Tools

Current benchmarking focuses on readily available IT metrics and compares these to similar organisations, typically normalising for variations between different technologies, service delivery models and skill sets.

Current methodologies use commonly available metrics such as IT labour, hardware and software costs, numbers of devices and FTE and calculates comparative metrics such as:

  • Broad IT spend per head, and per platform
  • Numbers of FTE, including different ratios for ICT staff utilisation within an organisation
  • Infrastructure metrics such as numbers of OS instances, numbers of desktop and laptop devices in an organisation and storage metrics

This information may be normalised and coupled with end user surveys to attempt to quantify usage and user experience, asking questions such as:

  • Is the application readily available to use?
  • Is the application responsive?
  • Does the application meet my business needs?

While giving an indication of an application’s value to an organisation, the results are not completely evidence based.

Why is this a problem?

Merely taking available cost, FTE and infrastructure metrics and calculating ratios does not provide for the deeper level of analysis required to understand the effect of IT within your business.

Information based on user surveys is based on expectations and perception with little factual data to substantiate the response.

The lack of transparency in benchmarking activities may not provide enough concrete evidence to pinpoint the causes of inefficiencies in your IT operation.

How is Introspectus different?

Introspectus uses evidence based data to provide for a much deeper level of analysis of your IT environment, such as:

  • Time spent actually using an application (measured by keyboard and mouse activity) by region, by department and mapped over time
  • Timeframes within the day (or night) when applications are used more (or less)
  • Actual application load times (in seconds), by employee or location and mapped over time
  • Actual employee logon times (in seconds) by location and mapped over time
  • Application usage, by version
  • Actual usage of Hardware (elapsed time, times most and least used and last logon details)
  • Actual software installed in the environment, with version numbers, active users and time used

Introspectus data, can be combined with commonly available metrics, such as your organisation’s:

  • IT labour costs,
  • hardware and software costs,
  • numbers of IT devices,
  • FTE providing and using IT services, and
  • Service Provider costs

How does this affect my decisions?

As a decision maker within your organisation Introspectus provides you with information to analyse:

  • To what extent your organisation’s applications are used over time:
    • How many people are actually using them
    • When
    • For how long
    • How intensively
    • What the actual cost of the software is per hour actually used, and not just the amount paid
  • Track changes in IT workload over time which are associated with changes in your business and ICT environments
  • Which hardware and software to invest in or retire, based on actual usage trends over time
  • Usage trends for an application over time


Corporate Usage

Benchmarking Corporate Applications
Benchmarking - Corporate Applications and Intranet